Frequently Asked Questions

Simply choose a product, select your size, colour and quantity, then upload your logo, photo or design in the customization step at checkout. Not sure what you need? Use our Custom Orders page to chat with our design team directly.

We accept PNG, JPG, SVG, PDF and AI files. For embroidery we recommend vector files (SVG/AI/PDF) for the cleanest stitch-out — our team will digitize your design at no extra cost.

No minimum for individual items like mugs, apparel or home décor. Corporate and bulk bundle orders (5+ units) unlock discounted per-unit pricing — get in touch for a custom quote.

Yes — for all custom embroidery and sublimation orders we send a digital proof for approval before production begins. Production only starts once you've confirmed everything looks right.

Standard production takes 3–5 working days, followed by 2–4 working days for courier delivery across South Africa. Corporate bulk orders may take slightly longer depending on quantity.

Yes, free collection is available from our studio once your order is ready. You'll receive an email and SMS notification with pickup instructions.

Shipping is calculated at checkout based on your location and order size. Orders over R750 qualify for free standard shipping anywhere in South Africa.

Absolutely — once your order ships, you'll receive a tracking link by email. You can also check live status anytime from the Track Order page.

Because every item is made to order, we can't accept returns for change of mind. However, if there's a fault, printing defect or embroidery error on our part, we'll redo or refund it free of charge.

Contact us within 7 days of delivery with photos of the item and we'll arrange a free replacement or refund — no questions asked.

All embroidery is stitched on commercial-grade machines with premium thread, and every sublimation print uses fade-resistant, wash-safe inks tested for durability.

Yes — our Corporate team manages everything from uniforms to branded gifting for teams of any size, with dedicated account support and volume discounts.

We work from your Pantone, CMYK or hex brand guidelines to match colours as closely as the embroidery thread or sublimation ink range allows, and always confirm via a proof first.

Yes, registered businesses can apply for account terms and invoicing on approved bulk orders. Reach out to our team via the Corporate page to get set up.